Installation successful, but no Kompakt

[nicksimpson]

I hope somebody is going to tell me that I'm an idiot and have missed something obvious.

I have just installed Symphonic Choirs. I'm running OS 10.4 and Logic, and do NOT have Kontakt.

A Kompakt folder for Symphonic Choirs does not appear to be created in my EastWest folder (which already contains StormDrum), there is therefore no registration tool, and when I try to start Logic, I get the following error:

Symphonic Choirs
Application installation error.
Please reinstall Symphonic Choirs.

The installation had said that it was successful, and copied over the necessary files on DVDs 2-9. What on earth am I doing wrong?

ED: Errk - just saw the sticky note on "Tech Support". Sorry - will send them an email instead.

[croftish]

Try this:

I had the same problem this w-end. Very frustrating. Turns out that if you do a 'custom' install first time round, the installer fails to install all the correct files.
Unfortunately just starting again and doing an easy (full) install won't work unless you delete ALL files pertaining to EWSQ (except nki files). That crucially includes the EWSQ .plist files in your library/preferences folder ( check both your main system library and your users library) and the au files in your library/audio/plug-ins/components (or vst if u use those)
If you're using DP and have already run it you'll need to trash the 'audio unit info cache' file too (in prefs), to force DP to re-examine the plug.
BTW I'm sure you've already realised that you don't need to totally reinstall ALL the data files. Just rename the folder containing your already installed .nki files and reinstall to a new folder - then copy the .nki files ( 3-26 only required) across.

I worked this out by trial and error when I had a lot of work to do so I'm a bit miffed that glaring bug hasn't been fixed yet. Doing a custom install using RA or EWQLSO works fine so why should we expect otherwise with EWSQ?

Hope this helps anyway,

Croftish